​​monocromo
customer privacy notice

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This privacy notice  (together with our Terms of Use and any other documents referred to in

them) sets out the basis on which any personal data we collect from you, or that you provide to

us, will be processed by us. Please read the following carefully to understand our views and

practices regarding your personal data and how monocromo will treat it. By visiting our website

located at www.monocromo.co.uk (our site), you are accepting and consenting to the practices

described in this policy.

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The privacy notice tells you what to expect us to do with your personal information.

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• Contact details

• What information do we collect and use, and why?

• Lawful bases and data protection rights?

• Where do we get personal information from?

• How long do we keep information?

• Who do we share information with?

• How to complain

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Contact details

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Email: hello@monocromo.co.uk

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What information do we collect and use, and why?

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We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Gender

• Pronoun preferences

• Occupation

• Third-party information (such as family members or other relevant parties)

• Usage data (including information about how you interact with and use our website, products and services)

• Information relating to compliments or complaints

• Video recordings

• Audio recordings (eg calls)

• Records of meetings and decisions

• Website user information

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We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Profile information

• Marketing preferences

• Website and app user journey information

• IP addresses

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We collect or use the following personal information for research or archiving purposes:

• Names and contact details

• Addresses

• Website and app user journey information

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We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

• Client account information

• Any other personal information required to comply with legal obligations

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We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Account information

• Purchase or service history

• Video recordings of public areas

• Audio recordings of public areas

• Call recordings

• Witness statements and contact details

• Photographs

• Relevant information from previous investigations

• Customer or client accounts and records

•  Correspondence

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We collect or use the following personal information for measured surveys:

• Names and contact details

• Gender

• Pronoun preferences

• Occupation

• hird-party information (such as family members or other relevant parties)

• Client accounts and records

• Records of meetings and decisions

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for research or archiving purposes:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for site-measured surveys are:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Where do we get personal information from?

• Directly from you

• Market research organisations

• Providers of marketing lists and other personal information

• Suppliers and service providers

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How long do we keep information?

3 years

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Who do we share information with?

tidycal.com

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Others we share personal information with?

• Publicly on our website, social media or other marketing and information media

• Professional consultants

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Intellectual Property Rights 

 

Unless otherwise indicated, we are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

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How to complain?

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 21/05/2025